Terms of service

OVERVIEW

Welcome to Vero Beni. These Terms of Service ("Terms") govern your access to and use of our website, products, and services (collectively, the "Services").

By accessing our website, creating an account, placing an order, or using any part of our Services, you agree to be bound by these Terms, as well as our Privacy Policy, Refund Policy, and Shipping Policy. If you do not agree with any part of these Terms, please do not use our Services.

Throughout these Terms, the words "Vero Beni," "we," "us," and "our" refer to Vero Beni, while "you" and "your" refer to any person who visits our website or uses our Services.

These Terms are designed to ensure a secure, transparent, and fair shopping experience for all customers. They explain your rights and responsibilities, as well as ours, when you browse our website or purchase products from Vero Beni.

We reserve the right to update or modify these Terms at any time. Any changes will become effective once published on this website. Your continued use of our Services after such changes constitutes your acceptance of the updated Terms.

SECTION 1 – ACCESS AND ACCOUNT

By accessing or using the Services provided by Vero Beni, you confirm that you are at least the age of majority in your country, state, or province of residence, or that you have obtained the necessary permission from a parent or legal guardian where required by law.

To use certain features of our website or to place an order, you may be asked to provide personal information, including your name, email address, billing address, shipping address, payment details, and contact information. You agree that all information you provide is accurate, complete, and up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you believe your account has been accessed without authorization, you should notify us immediately at info@verobeni.com

Vero Beni reserves the right to suspend or terminate any account that contains false information, is used for fraudulent or unlawful activities, or violates these Terms of Service.

You may not sell, transfer, assign, or allow another person to use your account without our prior written permission.

We reserve the right to refuse service, restrict access, or cancel accounts at our sole discretion whenever necessary to protect our customers, our business, or the integrity and security of our Services.

SECTION 2 – OUR PRODUCTS

At Vero Beni, we strive to present our products as accurately as possible through descriptions, specifications, images, and other visual content.

However, actual product colors, dimensions, textures, and appearance may vary slightly due to differences in screen settings, lighting conditions, photography, or manufacturing updates.

We continuously review and improve our product selection. As a result, product descriptions, specifications, pricing, availability, and images may be updated or modified at any time without prior notice.

We reserve the right to discontinue any product, limit product quantities, or refuse the sale of any product at our sole discretion.

While we carefully select our suppliers and products, we do not guarantee that every product will meet every customer's personal expectations. Customers are encouraged to review product descriptions, dimensions, and available images before placing an order.

All products offered on our website are subject to availability. In the event that a product becomes unavailable after an order has been placed, we reserve the right to cancel the affected item and provide an appropriate solution, including a replacement or a full refund where applicable.

SECTION 3 – ORDERS

By placing an order through Vero Beni, you are making an offer to purchase the selected products subject to these Terms of Service.

All orders are subject to review and acceptance. We reserve the right to accept, decline, limit, or cancel any order at our sole discretion, including but not limited to cases involving product unavailability, pricing errors, suspected fraud, payment verification issues, or violations of these Terms.

An order is considered accepted only after payment has been successfully authorized and you receive an order confirmation email from Vero Beni.

Please review your order carefully before completing your purchase. Once an order has entered processing or has been shipped, it may no longer be cancelled or modified.

If we are unable to fulfill your order, or if we need to cancel or modify it for any reason, we will notify you using the email address or other contact information provided during checkout. If payment has already been received, any approved refund will be issued using the original payment method.

Returns, replacements, and refunds are governed exclusively by our Refund Policy, which forms an integral part of these Terms of Service.

Products purchased from Vero Beni are intended for personal use only. Unless we provide prior written authorization, you may not purchase products from our website for commercial resale, redistribution, or export.

SECTION 4 – PRICES AND BILLING

All prices displayed on the Vero Beni website are shown in the currency selected on the website at the time of purchase and are subject to change without prior notice.

The price applicable to your order is the price displayed at the time your order is placed and confirmed. Promotional offers, discounts, and special campaigns are available only for the period specified and cannot be applied retroactively unless expressly stated.

Unless otherwise indicated, product prices do not include shipping charges, customs duties, import taxes, or any other fees that may be imposed by your local authorities. Such charges, where applicable, are the sole responsibility of the customer.

By placing an order, you agree to provide accurate, complete, and up-to-date billing, payment, and contact information. Failure to provide accurate information may result in delays, order cancellation, or payment verification requests.

All payments are subject to authorization and security verification by our payment providers. Vero Beni reserves the right to refuse, suspend, or cancel any order if a payment cannot be verified, is declined, or is suspected of being fraudulent or unauthorized.

If a pricing error, technical issue, or typographical mistake results in an incorrect product price being displayed, Vero Beni reserves the right to cancel or refuse the affected order, even if payment has already been received. In such cases, any payment collected will be refunded in full using the original payment method.

Customers are responsible for ensuring that their payment information remains valid and up to date. Vero Beni is not responsible for delays or failed transactions resulting from inaccurate or expired payment details.

SECTION 5 – SHIPPING AND DELIVERY

At Vero Beni, we work hard to process and deliver your order as quickly and safely as possible.

Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders are not processed or shipped on weekends or public holidays.

Estimated delivery times vary depending on the destination country, shipping carrier, customs procedures, and other factors beyond our control. Any delivery times displayed on our website are estimates only and should not be considered guaranteed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, where available. Please allow up to 72 hours for tracking information to become active.

Customers are responsible for providing a complete and accurate shipping address at checkout. Vero Beni is not responsible for delays, failed deliveries, or additional shipping costs resulting from incorrect or incomplete address information provided by the customer.

International shipments may be subject to customs inspections, import duties, taxes, or other fees imposed by the destination country. These charges are determined by local authorities and are the sole responsibility of the customer.

In some cases, items within the same order may be shipped separately depending on product availability, warehouse locations, or shipping logistics. Separate shipments will not result in additional shipping charges to the customer.

Although we make every reasonable effort to ensure timely delivery, Vero Beni is not responsible for delays caused by shipping carriers, customs authorities, severe weather, natural disasters, labor disruptions, or other circumstances beyond our reasonable control.

If your package is confirmed as lost during transit, or if it has not been delivered within a reasonable period beyond the estimated delivery time, please contact us at info@verobeni.com. We will investigate the shipment and, where appropriate, provide a replacement or a refund in accordance with our Refund Policy.

SECTION 6 – INTELLECTUAL PROPERTY

All content available on the Vero Beni website, including but not limited to our trademarks, brand name, logo, product images, photographs, graphics, icons, videos, text, descriptions, page layouts, website design, and other materials (collectively, the "Content"), is owned by or licensed to Vero Beni and is protected by applicable copyright, trademark, and intellectual property laws.

These Terms grant you a limited, non-exclusive, non-transferable, and revocable right to access and use our website solely for your personal, non-commercial shopping purposes.

You may not, without our prior written permission:

  • Copy, reproduce, modify, or distribute any Content.

  • Republish, display, or publicly perform any Content.

  • Use our trademarks, logo, brand name, or other branding materials.

  • Download, extract, scrape, or collect Content for commercial purposes.

  • Create derivative works based on any part of our website or Content.

Nothing contained in these Terms shall be interpreted as granting you any ownership rights or license to use any intellectual property belonging to Vero Beni.

Any unauthorized use of our Content may result in the suspension or termination of your access to our Services and may also lead to legal action where permitted by applicable law.

All trademarks, service marks, product names, company names, and logos appearing on our website that are not owned by Vero Beni remain the property of their respective owners and are used only where legally permitted.

SECTION 7 – OPTIONAL TOOLS

From time to time, Vero Beni may provide access to third-party tools, applications, integrations, or services to enhance your shopping experience.

These tools are provided on an "as is" and "as available" basis. We do not own, operate, monitor, or control these third-party services and therefore make no warranties or guarantees regarding their availability, accuracy, reliability, performance, or security.

Your use of any optional third-party tool is entirely at your own discretion and risk. We encourage you to review the terms, conditions, and privacy policies of any third-party service before using it.

Vero Beni shall not be responsible for any loss, damage, interruption, or inconvenience resulting from your use of third-party tools, websites, or services.

We reserve the right to introduce, modify, suspend, or remove optional features, tools, integrations, or services at any time without prior notice. Any new features or tools made available through our website shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, applications, or other external resources that are provided solely for your convenience or to enhance your shopping experience.

These third-party websites operate independently from Vero Beni. We do not own, control, monitor, or endorse their content, products, services, privacy practices, or terms of use.

If you choose to access any third-party website through a link on our website, you do so entirely at your own risk. We encourage you to review the applicable terms, conditions, and privacy policies of any third-party website before using its services or providing any personal information.

Vero Beni shall not be responsible or liable for any loss, damage, inconvenience, or claim arising from your use of, or reliance on, any third-party websites, products, services, or content.

Any transactions, communications, or agreements between you and a third-party provider are solely between you and that third party. Any questions, complaints, or disputes regarding third-party products or services should be directed to the respective provider.

SECTION 9 – PRIVACY POLICY

Your privacy is important to Vero Beni. Any personal information collected through our website is handled in accordance with our Privacy Policy, which forms an integral part of these Terms of Service.

By accessing or using our Services, creating an account, or placing an order, you acknowledge that you have read, understood, and agreed to our Privacy Policy.

We collect and process personal information only as necessary to:

  • Process and fulfill your orders.

  • Provide customer support.

  • Process secure payments.

  • Improve our website, products, and services.

  • Prevent fraud and protect the security of our Services.

  • Comply with applicable legal and regulatory obligations.

To provide our Services efficiently, we may share limited information with trusted third-party providers, including payment processors, shipping carriers, logistics partners, website hosting providers, analytics providers, and other service providers that assist in operating our business. These providers are authorized to use your information only as necessary to perform their respective services.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

By using our Services, you understand that your information may be processed and stored in countries other than your country of residence where our trusted service providers operate. Such processing is carried out using appropriate safeguards and in accordance with applicable data protection laws.

For complete details regarding how we collect, use, store, protect, and process your personal information, as well as your privacy rights, please refer to our Privacy Policy available on our website.

SECTION 10 – FEEDBACK

We welcome your comments, suggestions, ideas, reviews, and other feedback regarding our website, products, or Services ("Feedback"), as they help us improve the Vero Beni experience.

By submitting Feedback to Vero Beni through our website, email, social media, or any other communication channel, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and transferable right to use, reproduce, modify, publish, translate, distribute, display, and incorporate such Feedback into our business operations, products, services, marketing materials, or website without compensation to you.

You represent and warrant that:

  • You own or have the necessary rights to submit the Feedback.

  • Your Feedback does not infringe the intellectual property, privacy, or other legal rights of any third party.

  • Your Feedback is truthful, accurate, and does not contain unlawful, defamatory, abusive, fraudulent, misleading, or offensive content.

Vero Beni is under no obligation to:

  • Keep any Feedback confidential.

  • Respond to every submission.

  • Provide compensation or rewards for any Feedback received.

  • Implement any suggestions or ideas submitted.

We reserve the right, but have no obligation, to review, edit, refuse, or remove any Feedback that we believe violates these Terms of Service, applicable laws, or the rights of others.

Any product reviews or testimonials published on our website reflect the opinions of the respective customers. Vero Beni reserves the right to moderate reviews for spam, abusive language, fraudulent activity, or content that is clearly unrelated to the purchased product or customer experience.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

While Vero Beni makes every reasonable effort to ensure that all information on our website is accurate and up to date, occasional errors, inaccuracies, or omissions may occur.

These may include, but are not limited to:

  • Product descriptions.

  • Product specifications.

  • Images or illustrations.

  • Pricing.

  • Promotions or discounts.

  • Product availability.

  • Shipping costs.

  • Estimated delivery times.

  • Typographical or technical errors.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice. This includes the right to update product information, modify prices, limit quantities, suspend product availability, or cancel orders affected by inaccurate information, even after an order has been placed.

If your order is cancelled due to a pricing error, inventory issue, or any other material inaccuracy, you will be notified as soon as reasonably possible. Any payment already received for the affected order will be refunded in full using the original payment method.

The information provided on our website is intended for general informational purposes only and should not be interpreted as a guarantee that every product description, image, or specification is completely free from error. We continuously review and improve our website to provide the most accurate shopping experience possible.

SECTION 12 – PROHIBITED USES

You may access and use the Services only for lawful purposes and in accordance with these Terms of Service.

You agree not to use our website or Services:

  • For any unlawful, fraudulent, or unauthorized purpose.

  • To violate any applicable local, national, or international law or regulation.

  • To infringe upon or violate the intellectual property rights, privacy rights, or other legal rights of Vero Beni or any third party.

  • To submit false, misleading, or inaccurate information.

  • To impersonate any individual, organization, or entity.

  • To upload, transmit, or distribute viruses, malware, ransomware, or any other malicious code.

  • To interfere with, disrupt, or compromise the security, stability, or functionality of our website or Services.

  • To attempt to gain unauthorized access to our systems, servers, customer accounts, databases, or networks.

  • To use automated software, bots, spiders, crawlers, scrapers, data extraction tools, or similar technologies to access, monitor, copy, or collect information from our website without our prior written permission.

  • To engage in any activity that could overburden, damage, disable, or impair the operation of our website.

  • To use our website or its content for unauthorized commercial purposes, including copying, reselling, or exploiting any part of the Services.

  • To post or transmit content that is defamatory, abusive, threatening, hateful, discriminatory, obscene, or otherwise unlawful.

Any attempt to bypass or interfere with our security measures, payment systems, user authentication, or other protective technologies is strictly prohibited.

Vero Beni reserves the right to suspend, restrict, or permanently terminate access to the Services, cancel orders, or close customer accounts, without prior notice, if we reasonably believe that these Terms have been violated or that any activity poses a risk to our customers, our business, or the security of our Services.

Where appropriate, we also reserve the right to report unlawful activities to the relevant authorities and to pursue any legal remedies available under applicable law.

SECTION 13 – TERMINATION

Vero Beni reserves the right to suspend, restrict, or terminate your access to our website, Services, or your account at any time, with or without prior notice, if we reasonably believe that you have violated these Terms of Service, engaged in fraudulent or unlawful activity, abused our Services, or acted in a manner that may harm Vero Beni, its customers, or its business.

We also reserve the right to refuse future orders or discontinue providing our Services to any customer where permitted by applicable law.

Termination of your access does not affect any rights, obligations, or liabilities that arose before the date of termination. Any outstanding payment obligations, approved orders, refunds, or other commitments that existed prior to termination will remain enforceable.

Upon termination, your right to access and use the Services will immediately cease. Any provisions of these Terms that, by their nature, are intended to survive termination shall remain in full force and effect, including but not limited to:

  • Intellectual Property.

  • Privacy Policy.

  • Feedback.

  • Disclaimer of Warranties.

  • Limitation of Liability.

  • Indemnification.

  • Governing Law.

  • Any other provision intended to survive the termination of this agreement.

Nothing in this Section limits any other legal rights or remedies available to Vero Beni under applicable law.

SECTION 14 – DISCLAIMER OF WARRANTIES

The Services, website, and all products offered by Vero Beni are provided on an "as is" and "as available" basis, to the fullest extent permitted by applicable law.

While we make every reasonable effort to provide accurate information, reliable service, and quality products, Vero Beni does not guarantee that:

  • The Services will always be available, uninterrupted, secure, or error-free.

  • The website will be free from viruses, malware, or other harmful components.

  • Product descriptions, images, specifications, or other content will always be complete, accurate, or current.

  • Products or Services will meet every customer's individual expectations or intended purpose.

Actual product colors, sizes, materials, and appearance may vary slightly from the images displayed on our website due to manufacturing updates, photography, lighting conditions, or differences in display devices.

To the maximum extent permitted by law, Vero Beni expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, satisfactory quality, durability, title, and non-infringement.

Nothing in these Terms excludes or limits any consumer rights or statutory warranties that cannot legally be excluded under the applicable laws governing your purchase.

Your use of our website and Services is entirely at your own risk.

SECTION 15 – LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Vero Beni, its owners, employees, affiliates, partners, contractors, service providers, and suppliers shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or relating to your access to, use of, or inability to use our website, Services, or any products purchased from us.

This limitation of liability includes, but is not limited to:

  • Loss of profits, revenue, business opportunities, or anticipated savings.

  • Loss of data or information.

  • Business interruption.

  • Delays in shipping or delivery caused by shipping carriers, customs authorities, weather conditions, or other events beyond our reasonable control.

  • Technical errors, website interruptions, or temporary unavailability of the Services.

  • Errors, inaccuracies, or omissions in product descriptions, pricing, images, or other website content.

  • Any damages resulting from unauthorized access to or use of our systems despite reasonable security measures.

Our total liability for any claim arising out of or relating to your purchase or use of the Services shall not exceed the total amount actually paid by you for the product or order giving rise to the claim.

Nothing in these Terms excludes or limits liability for fraud, willful misconduct, gross negligence, death, personal injury, or any other liability that cannot be excluded or limited under applicable law.

By using our Services, you acknowledge and agree that the pricing of our products reflects this allocation of risk and that these limitations form an essential basis of the agreement between you and Vero Beni.

SECTION 16 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Vero Beni, its owners, directors, employees, affiliates, partners, contractors, service providers, suppliers, and agents from and against any claims, demands, actions, liabilities, damages, losses, judgments, penalties, costs, and expenses, including reasonable legal fees, arising out of or relating to:

  • Your violation of these Terms of Service.

  • Your misuse of our website or Services.

  • Your violation of any applicable law, regulation, or the rights of any third party.

  • Any false, misleading, or fraudulent information provided by you.

  • Any content, reviews, or materials submitted by you that infringe the intellectual property, privacy, or other legal rights of another person or entity.

Vero Beni reserves the right, at its own discretion, to assume the exclusive defense and control of any matter subject to indemnification. In such cases, you agree to cooperate fully with us in the defense and resolution of the matter.

Nothing in this Section shall require you to indemnify Vero Beni for losses resulting solely from our own fraud, willful misconduct, or any liability that cannot legally be excluded or transferred under applicable law.

The obligations set out in this Section shall survive the termination of these Terms of Service and your use of the Services.

SECTION 17 – SEVERABILITY

If any provision of these Terms of Service is determined by a court or other competent authority to be unlawful, invalid, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain valid, enforceable, and in full force and effect.

Any invalid or unenforceable provision shall, where possible, be interpreted or modified only to the extent necessary to make it valid and enforceable while preserving its original intent as closely as possible.

The invalidity or unenforceability of any single provision shall not affect the legality, validity, or enforceability of any other provision contained in these Terms of Service.

SECTION 18 – WAIVER; ENTIRE AGREEMENT

Failure by Vero Beni to enforce any right, provision, or remedy under these Terms of Service shall not be considered a waiver of that right or any other right. Any waiver shall be effective only if made expressly in writing by an authorized representative of Vero Beni.

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies or legal notices published on our website, constitute the entire agreement between you and Vero Beni regarding your access to and use of the Services.

These Terms supersede all prior or contemporaneous communications, discussions, negotiations, representations, proposals, understandings, or agreements, whether oral or written, relating to the subject matter covered herein.

No statement, representation, or promise made by any employee, representative, affiliate, or third party shall modify these Terms unless such modification is expressly made in writing and published by Vero Beni.

If any ambiguity arises in the interpretation of these Terms, it shall be interpreted fairly and in accordance with their purpose, and shall not be construed solely against either party on the basis that one party drafted them.

SECTION 19 – ASSIGNMENT

You may not assign, transfer, delegate, sublicense, or otherwise dispose of any of your rights or obligations under these Terms of Service without the prior written consent of Vero Beni. Any attempted assignment or transfer in violation of this Section shall be null and void.

Vero Beni may assign, transfer, delegate, or subcontract any of its rights or obligations under these Terms of Service, in whole or in part, without prior notice to you, including in connection with a merger, acquisition, corporate restructuring, sale of assets, or transfer of ownership.

These Terms of Service shall be binding upon and benefit the parties, as well as their respective successors and permitted assigns.

SECTION 20 – GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the applicable laws of the jurisdiction in which Vero Beni is legally established and operates.

Any dispute, claim, or controversy arising out of or relating to these Terms, the use of our Services, or any purchase made through our website shall be subject to the exclusive jurisdiction of the competent courts of that jurisdiction, unless otherwise required by applicable consumer protection laws.

Nothing in these Terms shall limit or exclude any mandatory consumer rights granted under the laws of your country of residence where such rights cannot legally be waived.

SECTION 21 – CHANGES TO TERMS OF SERVICE

Vero Beni reserves the right, at its sole discretion, to update, modify, replace, or revise these Terms of Service at any time to reflect changes in our Services, business operations, legal requirements, or applicable regulations.

Any changes to these Terms will become effective immediately upon their publication on our website, unless otherwise stated.

The updated version of these Terms will include the date of the latest revision. You are responsible for reviewing these Terms periodically to stay informed of any updates.

Your continued access to or use of our Services after any changes are published constitutes your acceptance of the revised Terms of Service.

If any modification materially affects your rights or obligations, Vero Beni may provide additional notice through appropriate means, such as email notification, website notice, or other communication channels where applicable.

If you do not agree with any updated Terms, you must discontinue your use of our Services.

SECTION 22 – CONTACT INFORMATION

If you have any questions, concerns, requests, or comments regarding these Terms of Service or our Services, you may contact us using the information below:

Vero Beni
Email: info@verobeni.com

We will make reasonable efforts to respond to your inquiries within a reasonable timeframe.