Refund policy

Refund Policy

At Vero Beni, we are committed to providing a reliable shopping experience and high-quality products. If there is an issue with your order, we will work with you to find a fair and prompt solution.

Refund Eligibility

You may be eligible for a refund or a replacement if:

Your item arrives damaged or defective.
You receive the wrong item.
Your order is lost during transit and confirmed by the shipping carrier.
Your item is significantly different from the product description.

To report an issue, please contact us within 72 hours of receiving your order.

Please include:

Your order number.
A brief description of the issue.
Clear photos or videos showing the problem (if applicable).

Email: info@verobeni.com

Our Resolution Options

After reviewing your request, Vero Beni may offer one of the following solutions, depending on the circumstances:

Full refund.
Partial refund.
Free replacement of the item.

Our goal is to resolve every case fairly and as quickly as possible.

Order Cancellations

Orders may be cancelled only before they have been processed.

Once an order has entered processing or has been shipped, it can no longer be cancelled.

Change of Mind

We do not offer refunds or replacements for:

Change of mind.
Ordering the wrong product.
Ordering the wrong size or color.
Products that have been used, washed, altered, or damaged after delivery.

Please review your order carefully before completing your purchase.

Returned Packages

If an order is returned because:

An incorrect shipping address was provided.
The package was refused.
The package was not collected.

The customer may be responsible for any additional shipping charges required to resend the order.

Non-Refundable Items

The following items are not eligible for refunds:

Gift cards.
Personalized or custom-made products.
Clearance or final sale items.
Digital products, if offered.

Refund Processing

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5 to 10 business days for the refund to be processed. Processing times may vary depending on your bank or payment provider.

Contact Us

If you have any questions regarding this Refund Policy or your order, please contact us.